Home Team Leaders Products News & Research Contact Us Related Sites Site Map Search Client Area
    Newsletters  |  Research  |  Media Centre  |  Surveys  |  TDP Trends  |  Case Studies  |  Careers  |  Quality Ratings  |  Blog  

News & Research


Quality Ratings



Each March and September, we ask every client for whom we have provided a service during the prior six month period, to rate our performance on a five point scale ranging from "poor" to "excellent". The respondents, who can choose to remain anonymous, are requested to measure each "critical to quality" element of our operations. These semi-annual surveys are a requirement of our ISO 9001:2008 quality certification and are an integral part of QMI-SAI Global's annual audit of our operations. We typically get a 25% response to each survey and eagerly pore over the returns to learn how we can improve, focus and hone the services we offer clients. Every survey we have conducted is posted below:

Previous
Next
Date Entered Subject Comment
9/20/2007Turner Drake Sept. 2002 Quality SurveyISO Quality Survey
9/21/2007Turner Drake March 2003 Quality SurveyISO Quality Survey
9/24/2007Turner Drake Sept. 2003 Quality SurveyISO Quality Survey
9/25/2007Turner Drake March 2004 Quality SurveyISO Quality Survey
9/26/2007Turner Drake Sept. 2004 Quality SurveyISO Quality Survey
9/27/2007Turner Drake March 2005 Quality SurveyISO Quality Survey
9/28/2007Turner Drake Sept. 2005 Quality SurveyISO Quality Survey
10/1/2007Turner Drake March 2006 Quality SurveyISO Quality Survey
10/4/2007Turner Drake Sept. 2006 Quality SurveyISO Quality Survey
10/22/2007Turner Drake March 2007 Quality SurveyIn March 2007 we again asked every client for whom we had completed a Valuation, Property Tax, Couns...
Page 1 of 3