Each March and September, we ask every client for whom we have provided a service during the prior six month period, to rate our performance on a five point scale ranging from "poor" to "excellent".
The respondents, who can choose to remain anonymous, are requested to measure each "critical to quality" element of our operations.
These semi-annual surveys are a requirement of our ISO 9001:2008 quality certification and are an integral part of QMI-SAI Global's annual audit of our operations.
We typically get a 25% response to each survey and eagerly pore over the returns to learn how we can improve, focus and hone the services we offer clients.
Every survey we have conducted is posted below: