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News & Research


Quality Ratings



Each March and September, we ask every client for whom we have provided a service during the prior six month period, to rate our performance on a five point scale ranging from "poor" to "excellent". The respondents, who can choose to remain anonymous, are requested to measure each "critical to quality" element of our operations. These semi-annual surveys are a requirement of our ISO 9001:2008 quality certification and are an integral part of QMI-SAI Global's annual audit of our operations. We typically get a 25% response to each survey and eagerly pore over the returns to learn how we can improve, focus and hone the services we offer clients. Every survey we have conducted is posted below:

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Date Entered Subject Comment
7/19/2012Turner Drake March 2012 Quality SurveyIn March 2012 we again asked every client for whom we had completed a Valuation, Property Tax, Couns...
12/15/2011Turner Drake Sept. 2011 Quality SurveyIn September 2011 we again asked every client for whom we had completed a Valuation, Property Tax, C...
8/16/2011Turner Drake March 2011 Quality SurveyIn March 2011 we again asked every client for whom we had completed a Valuation, Property Tax, Couns...
12/23/2010Turner Drake Sept. 2010 Quality SurveyIn September 2010 we again asked every client for whom we had completed a Valuation, Property Tax, C...
6/21/2010Turner Drake March 2010 Quality SurveyIn March 2010 we again asked every client for whom we had completed a Valuation, Property Tax, Couns...
12/3/2009Turner Drake Sept. 2009 Quality SurveyIn September 2009 we again asked every client for whom we had completed a Valuation, Property Tax, C...
6/25/2009Turner Drake March 2009 Quality SurveyIn March 2009 we again asked every client for whom we had completed a Valuation, Property Tax, Couns...
12/8/2008Turner Drake Sept. 2008 Quality SurveyIn September 2008 we again asked every client for whom we had completed a Valuation, Property Tax, C...
7/8/2008Turner Drake March 2008 Quality SurveyIn March 2008 we again asked every client for whom we had completed a Valuation, Property Tax, Couns...
1/10/2008Turner Drake Sept. 2007 Quality SurveyIn September 2007 we again asked every client for whom we had completed a Valuation, Property Tax, C...
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